Senior ServiceNow Enterprise Administrator

4 days ago

Manila, National Capital Region, Philippines Satellite Office Full time

As a Senior ServiceNow Enterprise Administrator at Satellite Office, you will have the opportunity to work on a global scale and be immersed in our rich and diverse company culture.

We are seeking an experienced ServiceNow administrator to perform general system administration for multiple modules within the platform, including Customer Service Management (CSM), Strategic Portfolio Management (SPM), Security Incident Response (SIR), and Field Services Management (FSM).

  • Create and update ServiceNow service items, catalogue management, and ensure that user requests are handled efficiently.
  • Provide support in customisation and basic ServiceNow development including scripting, workflows, and integration tasks.
Main Responsibilities:
  • Perform general system administration for CSM, SPM, SIR, and FSM modules within ServiceNow.
  • Manage and configure FSM within ServiceNow, ensuring efficient operations and system optimization.
  • Maintain user accounts, roles, and permissions to ensure appropriate access and security across all ServiceNow modules.
  • Develop and configure business rules, catalogue items, customer portals, contracts, SLAs, and create/maintain dashboards and reports to meet business needs.
  • Collaborate with cross-functional teams to troubleshoot system issues, provide system support, and implement enhancements.
  • Manage system performance, security, and regular updates/upgrades to the ServiceNow platform, ensuring seamless functionality.
  • Configure and monitor system notifications, workflows, and automated processes to enhance service delivery.
  • Collaborate with stakeholders to gather requirements and translate business needs into effective ServiceNow solutions.
  • Perform regular audits and health checks to ensure system compliance and efficiency.
  • Maintain system documentation and procedures related to system administration tasks.

To be successful in this role, you will require:

  • 5+ years of experience in ServiceNow system administration, working across a variety of ServiceNow modules.
  • In-depth knowledge of business rules, catalogue items, customer portals, dashboards, reports, and user access management in ServiceNow.
  • Ability to manage ServiceNow configurations, including fields, workflows, forms, lists, and data.
  • Familiarity with ServiceNow scripting (e.g., JavaScript) for automating tasks and managing workflows.
  • Experience in maintaining ServiceNow reporting, dashboards, and performance metrics.
  • Basic understanding of ServiceNow development practices, including scripting and low-code/no-code customizations.
  • Strong knowledge of ITIL best practices and experience implementing them within ServiceNow.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work in a high-pressure environment, balancing multiple projects simultaneously.
Desirable Skills:
  • Exposure to Microsoft Dynamics CRM, Dynamics Finance and Operations, or other products within the Microsoft Dynamics stack.
  • ServiceNow Certified System Administrator (CSA) certification.
  • Experience in integrating ServiceNow with other enterprise systems (e.g., CRM, ERP, etc.).
  • Experience working in Agile or DevOps environments.

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