ServiceNow Business Analyst
5 days ago
Job Responsibilities:
- Collaborate with business stakeholders to gather detailed requirements for ServiceNow implementations and enhancements.
- Serve as the liaison between technical teams and business stakeholders, ensuring clear communication of requirements.
- Document business requirements, functional specifications, and use cases.
- Analyze and document business processes, workflows, and system requirements, translating them into ServiceNow solutions.
- Assist in developing reports, dashboards, and integrations within ServiceNow.
- Conduct User Acceptance Testing (UAT) to ensure solutions meet business requirements.
- Provide end-user training and create user manuals and knowledge base articles.
- Support post-implementation activities, including troubleshooting and issue resolution.
- Ensure ServiceNow changes align with ITIL best practices and governance standards.
- Collaborate with project managers and development teams to deliver projects on time and within budget.
- Identify opportunities for process improvement using ServiceNow features and tools.
Qualifications:
- Experience engaging with stakeholders globally (QIAGENers) on projects.
- Strong project management skills (3-5 years of experience).
- Technical expertise in ServiceNow, including modules like ITSM, ITOM, ITAM, and CSM.
- Familiarity with Agile methodologies and ITIL frameworks.
- Strong communication skills.
- Knowledge of ServiceNow development (scripting, UI policies, business rules) is advantageous.
- ServiceNow certifications, such as Certified System Administrator, are a plus.
- ITIL Foundations certification is beneficial.
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