ServiceNow Business Analyst

5 days ago


Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time

Job Responsibilities:

  • Collaborate with business stakeholders to gather detailed requirements for ServiceNow implementations and enhancements.
  • Serve as the liaison between technical teams and business stakeholders, ensuring clear communication of requirements.
  • Document business requirements, functional specifications, and use cases.
  • Analyze and document business processes, workflows, and system requirements, translating them into ServiceNow solutions.
  • Assist in developing reports, dashboards, and integrations within ServiceNow.
  • Conduct User Acceptance Testing (UAT) to ensure solutions meet business requirements.
  • Provide end-user training and create user manuals and knowledge base articles.
  • Support post-implementation activities, including troubleshooting and issue resolution.
  • Ensure ServiceNow changes align with ITIL best practices and governance standards.
  • Collaborate with project managers and development teams to deliver projects on time and within budget.
  • Identify opportunities for process improvement using ServiceNow features and tools.

Qualifications:

  • Experience engaging with stakeholders globally (QIAGENers) on projects.
  • Strong project management skills (3-5 years of experience).
  • Technical expertise in ServiceNow, including modules like ITSM, ITOM, ITAM, and CSM.
  • Familiarity with Agile methodologies and ITIL frameworks.
  • Strong communication skills.
  • Knowledge of ServiceNow development (scripting, UI policies, business rules) is advantageous.
  • ServiceNow certifications, such as Certified System Administrator, are a plus.
  • ITIL Foundations certification is beneficial.
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