Customer Experience Optimizer

2 days ago

San Fernando, Central Luzon, Philippines beBeeLeadership Full time ₱600,000 - ₱1,000,000
Job Description:

Trafilea is a dynamic and innovative e-commerce group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors.

The company focuses on using data-driven strategies to scale its businesses. It fosters a culture of collaboration, innovation, and continuous learning.

As a Customer Care Team Leader, you will optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction.

This role aims to provide leadership, guidance, and strategic direction to teams focused on Subscription and Loyalty.

Key Skills and Qualifications:
  • At least 2 years of experience in a similar role
  • Strong grasp of the English language, including spoken and written
  • Able to effectively lead and manage team members, with different scopes and lead indicators to monitor
  • Good problem-solving skills and confidence when facing challenges to ensure excellent customer experience
  • A continuous learning and growth mindset
  • Good interpersonal & communication skills; positive work attitude
  • Good analytical and problem-solving skills
  • Able to have the right follow-up and monitoring of action items and KPIs
Benefits:
  • Collaboration with world-class talents in a dynamic work environment
  • Opportunity to grow and develop both professionally and personally
  • A safe space to be who you truly are, with a commitment to diversity, equity, and inclusion
  • Openness to new ideas and initiatives

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