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Professional Customer Service Associate Position
2 weeks ago
This role involves providing exceptional support and service to customers via various channels. The successful candidate will be the first point of contact for our clientele, ensuring a positive experience and resolving any issues in a timely manner.
About the RoleWe are seeking a skilled and dedicated professional to kick-start their BPO career with us. This is an exciting opportunity to grow professionally, develop valuable skills, and contribute to a dynamic team that's shaping the future of customer service.
Key Responsibilities:- Respond to customer inquiries and resolve issues efficiently
- Communicate effectively with customers, colleagues, and management
- Work collaboratively as part of a virtual team
- Meet performance targets and adhere to quality standards
- High school graduate or equivalent
- Excellent English communication skills
- Ability to work night shifts and report on-site when required
- Basic computer skills and proficiency in software applications
- A competitive salary package
- Performance-based incentives
- Night differential pay
- Fully virtual application and onboarding process
- Clear opportunities for advancement and professional growth
