Customer Service Representative

3 weeks ago

Angeles City, Central Luzon, Philippines SuperStaff Full time

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

Key Responsibilities
  • Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by going the extra mile
  • Stay current with industry changes/trends to provide best in class service
  • Meet personal/team qualitative and quantitative targets
Requirements
  • Proficient in the required language
  • Excellent organizational and time-management skills.
  • Ability to work in a fast-paced environment.
  • Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
  • Strong affinity for customer services.
  • Shows the ability to calm patients during a stressful situation.
  • Proficient with Microsoft Word, Excel, and Outlook
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
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