Team Leader

4 days ago

Manila, National Capital Region, Philippines beBeeSuccess Full time ₱900,000 - ₱1,200,000
Remote Team Success Supervisor

We are seeking an experienced team success supervisor to lead, coach and manage our remote Virtual Assistant team.

This role involves guiding team members to reach their full potential, fostering a collaborative client-centric environment and ensuring each team member understands their goals and has the resources they need to succeed.

Key Responsibilities:
  • Manage a team of Virtual Assistants, promoting a positive, productive and engaging work culture.
  • Offer tailored coaching to VAs based on their experience and industry needs.
  • Attend regular in-person meetings with the core team to strategize, discuss team progress and plan initiatives that promote continuous improvement in service delivery.
  • Support VAs in delivering industry-specific solutions, addressing diverse client needs and adapting to new sectors as required.
  • Set measurable performance goals, track team progress and identify areas for improvement.
  • Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks and implement solutions to improve overall team efficiency.
Required Skills and Qualifications:
  • Minimum 3-5 years in a supervisory role with strong background in managing and coaching remote teams.
  • Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles.
  • Broad understanding of various industries and aptitude for quickly learning new fields to provide guidance to a diverse client base.
  • Exceptional verbal and written communication skills, capable of delivering clear constructive feedback.
  • Experience with remote work tools and platforms (e.g. Discord, GSuite, Asana) and managing teams across different time zones.
  • Availability to participate in in-person meetings with the core team 2-3 times a week.
Benefits:
  • Professional microphone headset or functional computer microphone equivalent.
  • Fast responsive computer.
  • Clean professional background/audio environment for video calls with customers.
  • People-focused company with culture centered on community and personal growth.
  • Opportunity to obtain knowledge about many industries simultaneously.
  • Avenues for rapid promotion salary increases as the company scales.

Schedule: US PH work hours (40+ hours per week)

Location: This is a hybrid job. You should be residing within Metro Manila to be considered for the role.

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