Customer Service Representative Opportunity

6 days ago

Tarlac City, Central Luzon, Philippines beBeeService Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

This is an excellent chance to contribute to a portfolio of well-known clients by providing exceptional customer service. Strong proficiency in English, both written and spoken, is required for this role.

Candidates must have prior experience working in a call center environment and reside within a reasonable distance from our office. You will also need:

  • A high-speed internet connection
  • A quiet work environment with minimal distractions
  • Strong language proficiency in English
  • Experience working from home

To be considered, please complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be at least 18 years old
  • High school diploma or equivalent
  • Previous call center experience
  • Experience working from home
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Incentives

We offer a range of benefits and incentives to support and reward our team members.

  • HMO Coverage plus a dependent
  • Rank & File coverage; Supervisors/Managers coverage
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Workplace sanitation measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs
Work Environment and Equity

This job operates in a professional office environment. We are committed to equal opportunity and a diverse workforce. Reasonable accommodation is available for qualified applicants or employees with disabilities, as required by law.

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