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Remote Desktop Support Engineer

1 week ago


Mandaluyong City, National Capital Region, Philippines ConnectOS Full time
Key Responsibilities
  • Respond to customer requests for technical assistance via phone, onsite and remote support tools
  • Record and update all Incidents and Service Requests in the ICT Service Management Tool and escalate where required
  • Analyse, identify, diagnose and troubleshoot user desktop technical issues, network faults, telephony services, printing, remote access, general hardware and software requests