Operations Management Professional

2 days ago

Quezon City, National Capital Region, Philippines beBeeOperational Full time ₱800,000 - ₱1,000,000
Customer Success Operations AnalystAbout Us

We specialize in delivering measurable improvements in collections, compliance, and operational efficiency through our enterprise SaaS platform. With 20+ years of experience, our product is recognized by Gartner as best-in-class.

We combine global insight with local adaptability to empower collections teams worldwide.

Role and Department

This role supports the operational foundation of the Customer Success department, which brings together Delivery and Customer Support under one umbrella to provide a 360° view of the customer journey.

The Customer Success Operations Analyst will play a key role in supporting the tools, processes, and reporting that enable the Delivery team to operate effectively within the Customer Success function.

Responsibilities
  1. Design, implement, and continuously improve operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.
  2. Identify operational bottlenecks and inefficiencies within the Delivery team and develop standardized solutions in collaboration with cross-functional stakeholders.
  3. Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  4. Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  5. Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  6. Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  7. Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

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