IT Operations Manager

3 days ago

Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱60,000 - ₱120,000

The role of a Global IT Operations Lead presents an exciting opportunity to drive and enhance the delivery of IT services within a global operations command center. This pivotal position ensures seamless operations, aligns IT services with business objectives, and contributes significantly to operational excellence and customer satisfaction.

Key Responsibilities:

  • Service Delivery: Oversee daily operations to ensure high availability and performance of IT services, develop and implement service delivery strategies, and monitor performance metrics to meet SLAs.
  • Team Leadership: Lead and manage a team of service delivery professionals, fostering a collaborative environment, ensuring professional development, and coordinating shifts for 24/7 coverage and rapid incident response.
  • Incident and Problem Management: Manage incident processes to ensure timely issue resolution, conduct root cause analysis for major incidents, and coordinate with cross-functional teams for complex issue resolution.
  • Stakeholder Collaboration: Serve as the primary contact for service delivery issues, collaborate with IT, business units, and vendors for integrated service delivery, and communicate service performance and changes to stakeholders.
  • Continuous Improvement: Drive initiatives to optimize service delivery processes and technologies, stay informed of industry trends, and conduct regular reviews to ensure compliance with organizational standards.

Required Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proficiency in ITSM frameworks, such as ITIL version 3, for efficient IT service management.
  • Proven experience in IT service delivery and operations management within a global organization.
  • Familiarity with the ServiceNow platform and remote support tools.
  • At least 5 years of experience in IT Infrastructure, including 2 years on Cloud, and 2 years in IT Operations.

Preferred Qualifications:

  • AZ-900 / AZ-104 / ITIL 4 Certification
  • Project Management Certification
  • At Least 2-Year Experience on using Linux OS
  • Experience on using RedHat Ansible Automation Platform

What We Offer:

  • We empower you to learn and grow your career in a supportive and inclusive environment.
  • We recognize and support you in a flexible work arrangement where well-being and inclusion are valued.
  • As part of our global team, we support you in shaping the future of IT operations.

Mission Statement:

Our mission is to deliver exceptional IT services that enable our customers to achieve their goals.

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