Dental Care Services Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCoordinator Full time ₱4,500,000 - ₱8,000,000

Job Title: Dental Treatment Coordinator

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Job Description:

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The Virtual Treatment Coordinator will play a pivotal role in ensuring seamless patient care and coordination. This remote position requires exceptional organizational skills, clear communication, and a patient-focused approach to manage treatment plans and provide administrative support.

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Responsibilities:

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  • Schedule and coordinate treatment appointments and follow-up visits, optimizing the use of office resources.
  • Clearly communicate treatment details to patients, addressing any questions or concerns.

Patient Communication:

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  • Serve as the main point of contact for patients regarding their treatment plans and procedures.
  • Provide patients with pre-treatment and post-treatment instructions, ensuring they understand and follow guidelines.
  • Address patient inquiries and concerns promptly and professionally through phone, email, or online chat.

Appointment Management:

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  • Manage and update patient appointment schedules, ensuring timely and efficient treatment progression.
  • Confirm appointments and assist with rescheduling or cancellations as needed.
  • Coordinate with dental professionals to ensure smooth workflow and availability.

Electronic Records Management:

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  • Maintain and update electronic patient records, treatment plans, and administrative documents using dental practice management software or electronic health record (EHR) systems.
    • Ensure compliance with patient privacy regulations and maintain confidentiality of patient information.

Insurance and Financial Coordination:

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  • Verify patient insurance coverage, benefits, and pre-authorizations for treatments.
  • Assist patients with understanding their financial obligations.
  • Work with billing departments to ensure accurate and timely processing of insurance claims and patient payments.

Qualifications:

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  • Graduate of any Healthcare Allied Course, Dentistry graduate is preferred.
  • At least 1 year experience in dental or healthcare setting.
  • Knowledge and understanding of dental procedures and ability to educate patients.
  • Familiarity with dental practice management software and EHR systems.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills.
  • Strong critical thinking, analytical, research and organizational skills.
  • Typing speed of >45 words per minute preferred.
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint, working with dual screens, and general computer literacy.
  • Able to handle multiple tasks and shifting priorities.
  • Willing to work onsite in Makati and in shifting schedules.
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Benefits:

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  • Opportunity to work remotely in a dynamic environment.
  • Collaborate with dental office staff and management to ensure seamless workflow and exceptional patient care.
  • Stay informed about industry regulations, insurance policies, and virtual office procedures through ongoing training and professional development opportunities.
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Equal Opportunity Employer:

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Genfinity believes in each person's potential and will help you achieve yours. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.">

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Confidentiality:

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We value your privacy. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

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