Strategic IT Operations Leader

1 month ago


Pasig, National Capital Region, Philippines J-K Network Services Full time

Are you a seasoned operations expert looking for a new challenge? Do you have experience leading teams in the BPO industry?

About J-K Network Services

We are a dynamic IT company that provides digital solutions creation and support. Our services span across multiple categories, including digital marketing, customer experience, data & analytics, BPO & eCommerce, software engineering, and product architecture & design.

From our humble beginnings with just three employees in 2009, we have grown to employ over 200 people worldwide. We are not only expanding domestically but also globally.

We offer a flexible work schedule and a salary of Php70,000 (negotiable). Our work setup is on-site, and we provide government-mandated benefits, including a 13th month pay, HMO, sick leave credits, and vacation leave credits.

Job Description
  • Apply the Employee Handbook to direct reports
  • Monitor client escalation and respond quickly to address concerns and issues
  • Oversee multiple teams in the customer care, technical support, and e-commerce industries
  • Able to work with Work Force Manager/RTA to meet the scheduling needs of different accounts
  • Holds regular client consultation sessions to discuss the account and performance
Requirements
  • Bachelor's Degree Holder
  • With 2-3 years' work experience as Operations Manager
  • With minimum of 8-10 years' experience working in BPO Industries
  • Amendable to work on site
  • Can start as soon as possible
About the Role

This is an excellent opportunity to join our team and leverage your skills and experience to drive success. If you are a motivated and experienced operations professional, we encourage you to apply.



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