Business Operations Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeOperations Full time ₱3,000 - ₱4,000
Job Overview

We are seeking a highly skilled Operations Manager to oversee the day-to-day activities of our business.

The ideal candidate will have experience in managing email systems, particularly Outlook, and excellent communication skills for phone screening and client interaction.

Additionally, they will possess strong organizational skills and attention to detail, with the ability to create detailed process documentation and SOPs.

Key Responsibilities
  • Manage daily email filtering and responses using existing Outlook filing system, maintaining under 10 actionable emails and striving for inbox zero.
  • Screen and filter incoming phone calls, utilizing software tools to rank and prioritize communications, escalating only critical matters requiring founder attention.
  • Coordinate daily scheduling for subcontractors, materials delivery, and internal/external client confirmations.
  • Support estimation processes by following up with part-time estimator on delivery commitments and deadlines.
  • Assist with variation estimate processes including sketch preparation, documentation, and support tasks.
  • Manage CRM pipeline during transition to APB Smarter websites platform, ensuring maximum utilization of system features.
  • Filter and qualify incoming leads to identify genuine prospects versus tire-kickers.
  • Support social media marketing initiatives and lead generation activities.
  • Maintain consistent marketing activities and publications during peak operational hours.
  • Create and maintain standard operating procedures (SOPs) and checklists for all business processes.
  • Track costs and project allocations accurately in existing Excel systems (with potential migration to other platforms).
  • Ensure proactive communication with clients regarding project updates and potential delays.
  • Upload and organize position descriptions and business documents in Trello for team access.
Requirements
  • Strong experience with email management systems, particularly Outlook.
  • Excellent communication skills for phone screening and client interaction.
  • Experience with CRM systems and willingness to learn new platforms (APB Smarter websites/Thrive).
  • Proficiency in Excel for cost tracking and project management.
  • Experience with project management tools like Trello.
  • Understanding of construction/building industry terminology and processes preferred.
  • Ability to create detailed process documentation and SOPs.
  • Strong organizational skills and attention to detail.
  • Proactive communication style with ability to anticipate client needs.
  • Experience with lead qualification and basic marketing support.
  • Comfortable with screen recording tools (Komodo) for process documentation.
  • Australian business hours availability.
  • Permanent work from home.
  • Immediate hiring.

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