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Customer Relationship Manager

3 weeks ago

Taguig, National Capital Region, Philippines CommSec Full time
Job Description

As a Customer Manager at CommSec, you will be responsible for maintaining and managing existing customers, establishing long-term cooperative relationships, and improving customer satisfaction.

  1. Develop and implement strategies to increase customer retention and loyalty.
  2. Analyze customer needs and preferences to identify business opportunities and achieve sales targets.
  3. Collaborate with internal teams to provide customized solutions and promote project implementation.
  4. Regularly visit customers to follow up on contract execution progress and handle customer complaints.
  5. Gather market dynamics and competitor information to provide feedback on customer needs and assist in optimizing products or services.
  6. Participate in business negotiations, contract signing, and payment follow-up to ensure the company's interests.
  7. Submit regular customer analysis reports and sales data to support decision-making.
Qualifications
  • Educational requirements: University degree or above, with priority given to majors in marketing, law, business administration, or economics.
  • Experience requirement: Fresh graduates or 1-2 years of work experience.
  • Must be a Filipino Chinese.
  • Familiarity with Chinese, English, and local Philippine languages, with priority given to local Chinese.
Skills Requirements
  • Excellent communication skills, negotiation skills, and customer service awareness.
  • Strong market insight, able to independently complete customer development and maintenance.
  • Proficient in using Office software (Excel/PPT/Word).
  • Ability to withstand pressure, suitable for business trips or high-intensity work.
  • Honesty, integrity, a strong sense of responsibility, and team spirit.