Operational Excellence Specialist

4 days ago


Manila, National Capital Region, Philippines TRANSCOSMOS ASIA PHILIPPINES, INC. Full time

Operational Excellence

We strive to continuously improve our operational processes and deliver exceptional results. As an Operational Excellence Specialist, you will play a critical role in identifying areas for improvement and implementing changes that drive efficiency and effectiveness.

Key Responsibilities:

  • Identify areas for improvement in operational processes and implement changes.
  • Conduct regular process audits to ensure compliance with company standards.
  • Develop and implement training programs to enhance employee skills and performance.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Monitor and evaluate process performance to identify opportunities for improvement.

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration or related field.
  • At least 3 years of experience in a similar role, preferably in the BPO/Call Center industry.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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