E-Commerce Service Delivery Specialist

15 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time ₱23,000 - ₱25,000
Job Overview

This role is centered around providing exceptional customer service via various digital channels to multiple online brands. The ideal candidate will possess excellent written communication skills, a proactive approach, and attention to detail.


About the Position

You will be responsible for managing orders, returns, refunds, shipping, and administrative updates with accuracy. This includes responding to product enquiries, investigating delivery issues, and applying goodwill gestures when needed.


Key Responsibilities:
  • Deliver outstanding customer support across multiple online stores.
  • Manage orders, returns, refunds, shipping, and administrative updates.
  • Respond to product enquiries and resolve delivery issues.
  • Apply goodwill gestures in line with customer satisfaction guidelines.
  • Maintain accurate records across systems and processes.

Requirements:
  • A minimum of 5 years of customer service experience in an online retail environment.
  • Excellent written English skills with adaptability across multiple brand domains.
  • Proactive follow-ups and clear documentation.
  • Strong initiative, attention to detail, and flexibility to work across time zones.

Benefits:
  • The opportunity to work with a fast-paced e-commerce company.
  • Chance to build strong customer loyalty and retention.
  • Collaborative team environment with regular check-ins and meetings.

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