Quality Services Monitor

Work Setup: Onsite (Cebu City)Shift:No Fixed ScheduleThe Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance...

OverviewAbout the Position: Chat Monitoring Admin (Cebu) | OnsiteWork Arrangement: Onsite (Cebu City)Shift: No fixed scheduleResponsibilitiesManage and assign incoming chats to the appropriate agents or teams.Observe live chat activity to ensure prompt responses and adherence to service levels.Track agent availability, workload, and chat handling...

Nature Of the Account:Travel SalesStart Date:ASAPType of Support: VoiceWork Arrangement:100% Onsite (Cebu)Shift Schedule | Restdays:Night ShiftEducational Requirement:At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to2 years experience in providing quality monitoring feedbacks in call centre sales...

Nature Of the Account:  Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement:  100% Onsite (Cebu) Shift Schedule | Restdays : 24x7 Educational Requirement : Undergraduate/College Grad Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain) Any domain Good communication skills ...

Company Overview:Med Supply US is a leading provider of durable medical equipment, specializing in continuous glucose monitors (CGMs) and catheters. Our mission is to enhance the quality of life for individuals with chronic conditions by providing high-quality products and unparalleled support. We value the expertise of healthcare professionals who can...

Job Title: Quality Assurance Specialist">We are seeking a qualified Quality Assurance Specialist to join our team.">Job SummaryThe Quality Assurance Specialist is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This...

Quality Assurance Analyst (QA) Job DescriptionThe Quality Assurance Analyst (QA) is responsible for assessing the performance quality of our NOC associates who interact with our existing and potential customers. The QA will monitor inbound and outbound calls, cases, dispatches, and email responses to evaluate associate demeanor, technical accuracy, customer...

Position: Quality Analyst - Travel Sales (Cebu) | OnsiteAccount Type: Travel SalesStart Date: ASAPSupport Type: VoiceWork Arrangement: 100% Onsite (Cebu)Shift & Rest Days: Night ShiftEducational Qualification: At least a second-year college student or higherWork Experience:2 to 4 years of overall experience1 to 2 years of experience in providing quality...

OverviewJoin to apply for the Quality Assurance Analyst role at IntouchCX.IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a...

Looking for a challenging role in quality assurance? This position offers the opportunity to work on high-priority projects and make a real impact.We are seeking a skilled Quality Analyst to join our team. The ideal candidate will have strong analytical skills and the ability to interpret complex data.Key ResponsibilitiesEnsure individual transactions meet...