Senior Governance Lead

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeGovernance Full time $80,000 - $150,000
Job Title: Senior Governance Specialist

The role of the Senior Governance Specialist is to ensure the Governance team provides excellent services to our customers and promote that idea through the Governance organization. The position works closely with Operations, Client Management, and local teams to address client and program concerns and to improve the client and candidate experience through improved visibility to leadership, effective execution and improvements in key performance indicators such as turnaround time, quality, unable to verify rates and efficiencies.

Responsibilities:
  • Support personnel to the team POCs in relation to all aspects of global vendor management.
  • Work closely with other members of the team to identify opportunities for proactive and strategic solutions to vendor performance management.
  • Contribute to the identification of problems and analyze data that will drive performance improvements.
  • Analyze performance trends against 'Service Level Agreements' and operational goals.
  • Update/maintain Operational systems and documentation to ensure change controls are in place.
  • Provide insights and monitor process updates in expanding global knowledge with First Advantage teams or clients.
Required Skills and Qualifications:
  • Bachelor's degree in business management or equivalent courses.
  • 3-5 years of industry experience or equivalent.
  • Strong writing and verbal communication skills.
  • Strong written and verbal English language skills.
  • Ability to think strategically and to lead.
  • 'Customer First' mindset.
  • Proficient in MS Office.
  • Strong analytical skills.
  • Attention to detail.
  • Experience in reporting on key metrics.
  • Strong decision-making skills.
  • Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines.
Benefits:
  • We value all of our candidates, employees, and clients.
  • We place great emphasis on hiring and supporting qualified individuals in each role.
  • We are an equal opportunity employer.
Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices.

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