High-Tech IT Expert

2 days ago

General Santos, Soccsksargen, Philippines beBeeDesktop Full time ₱800,000 - ₱1,000,000
Job Title

Expert Desktop Support Specialist

We are seeking a skilled professional to provide high-quality technical support to customers and team members.

This role involves providing telephone and face-to-face technical support, troubleshooting desktop issues, and maintaining accurate log entries.

Key Responsibilities:
  • Respond to user requests for assistance, providing information to enable them to resolve their problems.
  • Maintain accurate records of faults with resolution and contact details.
  • Evaluate and address user queries in a timely manner.
  • Implement agreed procedures to ensure effective problem-solving.
  • Provide technical solutions to meet business requirements.
Requirements:
  • At least 2 years of relevant IT experience coupled with tertiary qualifications.
  • Technical knowledge of desktop hardware and software.
  • Analytical and problem-solving skills.
  • Good communication and time management skills.
  • Ability to manage multiple tasks and prioritize issues.
  • Customer service focus.

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