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Customer Service Representative
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Provide exceptional customer service as an Engagement Coordinator.
This role involves communicating with internal team members, clients, vendors, and users to resolve ongoing issues. Timely feedback and responses are essential for end-users.
The Engagement Coordinator collaborates with the Center of Excellence for problem resolution, exhibiting a strong customer service orientation when dealing with external clients.
Responsibilities include requisition review, entry, and maintenance using VMS technology, CM system, and other required systems. This role operates under general supervision.
Key Responsibilities- Experience with VMS tools is beneficial.
- Meet Service Level Agreements (SLAs) as per the program.
- Report to the immediate Manager/Lead at regular intervals.
- Strong technology knowledge – Testing, SAP, Oracle, Data and Analytics, and Enterprise architectures.
- Bachelor's Degree (APAC).
- Hands-on recruitment experience, with at least 3+ years in IT or 5+ years in other fields.
- Effective verbal and written communication skills.
- Ability to establish and maintain effective working relationships with strong customer service skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong attention to detail.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
