Cloud System Administrator

1 day ago

Marikina City, National Capital Region, Philippines beBeeCloudEngineer Full time $90,000 - $120,000
Job Description

We are seeking an experienced and skilled Cloud Engineer to join our team. The ideal candidate will have a strong background in cloud servers, services, and software, as well as experience with ITIL processes and associated ITSM systems.

The Cloud Engineer will be responsible for providing ongoing support, escalations from monitoring, and proactive maintenance for our client's Azure platform. This includes installing, configuring, and administering client systems in Azure to improve client's infrastructure.

Responsibilities include:

  • Supporting client's Microsoft Azure infrastructure, including response to any escalations from the monitoring team to help analyze and resolve incidents for customers infrastructure running in Azure.
  • Communicating ticket status information to all team members and escalating cases to appropriate staff as necessary to ensure cases are closed in a timely fashion.
  • Interacting with clients to identify IT issues, troubleshoot expediently, and following up on issues via e-mail, ticketing system, and phone calls. Communicating technical issues and solutions with clients in business terms.
  • Configuring and tuning of cloud-based tools, managing cost, security, and compliance for the client's environments.
  • As part of proactive maintenance plans, helping execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups, and disaster recovery.
  • Creating and maintaining updated documentation for each client's environment.
  • Promoting best practices to enhance and improve organizational processes.
  • Participating in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client's environments.
  • Providing consultation and monthly reports with respect to the client's cloud-based infrastructure.
Requirements
  • Bachelor's degree in computer science, Mathematics, or equivalent in experience.
  • 2 + years of experience with cloud servers, services, and software or equivalent sys admin experience with on-prem server and virtualization environments.
  • Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment.
  • Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management.
  • Experience with Microsoft Azure IaaS, PaaS, and SaaS.
  • Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues.
  • Experience developing CloudFormation, Azure Resource Manager, and Terraform templates.
  • Experience with Azure native services (e.g. Policy, Active Directory, Lighthouse, Monitor/Log Analytics).
  • Experience with tools for managing Cost, Security, and Compliance in Azure (Azure defender, Cost management, Security Center).
  • Understanding of sys admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers.
  • Experience with Azure-based deployments and migrations or other cloud platforms is a plus.
  • Operational knowledge of ARM, PowerShell, and Bicep is a plus.
  • Strong verbal and written communication skills.
  • A passion for problem-solving and learning new technologies.
  • Client relationship skills and experience managing vendors.
  • Ability to work in a fast-paced, rapidly changing environment.
  • Self-motivated, proactive work ethic.
  • Strong desire for personal development and learning.

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