Business Development Associate

2 months ago


Cebu City, Central Visayas, Philippines Neksjob Full time
About the Role

We are seeking a highly skilled and motivated Travel Customer Service Representative to join our team at Neksjob.

Main Responsibilities
  • Queue Management: Manage queues, mailboxes, and fulfill ad-hoc requirements as defined by the business.
  • Task Efficiency: Work efficiently and complete all work to quality standards, focusing on continuous improvement.
  • Task Prioritization: Be highly effective in managing multiple tasks simultaneously.
  • Feedback and Development: Listen to feedback, attend training, and commit to development to improve accuracy, productivity, and quality and overall work standards.
  • KPI Achievement: Ensure all efforts are done to achieve KPI's.
  • Collaboration: Work with different departments whenever necessary.
  • Customer Service: Provide the highest levels of accuracy and attention to detail to deliver excellent customer service.
  • Issue Escalation: Escalate concerns or potential issues to Supervisor or Team Leader.
  • Knowledge and Skills: Stay fully knowledgeable on all aspects of the account, including revised Standard Operating Procedures, new products, processes, and promotional campaigns.
  • Quality and Service Standards: Ensure full understanding of the Company's quality standards and expected standards of service in support of this role.
  • Additional Responsibilities: Perform other related duties, as assigned by the line manager and/or Operations Manager.
Qualifications
  • At least HS Graduate (old curriculum) /SHS Graduate
  • Minimum 6 months experience in CCE
  • Willing to work onsite


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