
Lead Returns Claim Process Specialist
3 days ago
We are seeking a highly skilled and experienced Claims Functional Lead to manage our overall Returns/Claims process.
Key Responsibilities:- Oversee the overall Returns/Claims process, ensuring timely dispatch of parcels.
- Collaborate with returns team to manage past due items and minimize claims on RTS.
- Work closely with SOC Ops team, Middle Mile, and Fleet Management for efficient parcel dispatch.
- Participate in developing strategies to enhance the Returns/Claims process.
- Assess manpower needs and allocate resources effectively.
- Provide guidance and training to the RTS/Claims team for continuous growth.
- Bachelor's degree in Industrial/Management Engineering or related field.
- At least two years of experience in warehousing, e-commerce, logistics, or related fields.
- Strong attention to detail and data management skills.
- In-depth knowledge of RTS and Claims processes.
- Familiarity with process improvement tools.
- Proficiency in MS Office and Google Applications.
- Excellent interpersonal and communication skills.
- Willingness to work in Calamba, Laguna.
The ideal candidate will possess exceptional leadership and problem-solving skills, with a strong focus on delivering results-oriented solutions.
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Claims Functional Lead
3 days ago
Calamba, Calabarzon, Philippines Shopee Full timeOverviewManage overall Returns/Claims processEnsure that all RTS parcels are dispatched according to the given SOPs and KPIsCollaborate with the returns team to manage past due items and ensure minimal claims on RTSWork closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcelsParticipate in the development and implementation...
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