Lead Returns Claim Process Specialist

3 days ago


Calamba, Calabarzon, Philippines beBeeClaims Full time ₱1,500,000 - ₱2,500,000

We are seeking a highly skilled and experienced Claims Functional Lead to manage our overall Returns/Claims process.

Key Responsibilities:
  • Oversee the overall Returns/Claims process, ensuring timely dispatch of parcels.
  • Collaborate with returns team to manage past due items and minimize claims on RTS.
  • Work closely with SOC Ops team, Middle Mile, and Fleet Management for efficient parcel dispatch.
  • Participate in developing strategies to enhance the Returns/Claims process.
  • Assess manpower needs and allocate resources effectively.
  • Provide guidance and training to the RTS/Claims team for continuous growth.
Requirements:
  • Bachelor's degree in Industrial/Management Engineering or related field.
  • At least two years of experience in warehousing, e-commerce, logistics, or related fields.
  • Strong attention to detail and data management skills.
  • In-depth knowledge of RTS and Claims processes.
  • Familiarity with process improvement tools.
  • Proficiency in MS Office and Google Applications.
  • Excellent interpersonal and communication skills.
  • Willingness to work in Calamba, Laguna.

The ideal candidate will possess exceptional leadership and problem-solving skills, with a strong focus on delivering results-oriented solutions.



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