RTS, Claims

RTS, Claims & Recovery Lead - Sorting Center, Operations, SPX Express (Calamba, Laguna)
Overview

RTS, Claims & Recovery Lead – Sorting Center, Operations, SPX Express (Calamba, Laguna).

Responsibilities

• Manage overall Return to shipper / seller process
• Ensure that all RTS parcels are dispatched according to the given SOP and KPIs
• Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
• Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcels
• Participate in the development and implementation of process strategies and tactical execution
• Assess manpower needs and support the team for proper allocation
• Provide guidance to RTS/Claims team, evaluate team performance and provide necessary trainings for continuous growth

Qualifications

• Must be a Bachelor's degree graduate of Industrial/Management Engineering or related field
• With at least two 5-8 years of relevant experience in warehousing, e-commerce, logistics or related fields
• Attention to detail and data management
• Strong knowledge of RTS and Claims processes
• Familiarity with process improvement tools
• Proficient in MS Office and Google Applications
• Good interpersonal and communication skills
• Willing to be assigned in Calamba, Laguna

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Supply Chain, Project Management, and Strategy/Planning

Industries

• Transportation, Logistics, Supply Chain and Storage and Manufacturing

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