
Vehicle Accident Claims Specialist
1 day ago
We are seeking a dedicated and professional individual to fill the role of Claims Coordinator. This position is perfect for someone with a strong background in motor vehicle accident insurance or claims, excellent phone communication skills, and a passion for delivering high-quality customer service.
Key Responsibilities- Provide exceptional customer service and continuously improve processes
- Handle all inbound and outbound customer calls and leads in a timely manner
- Maintain lead conversion performance in line with KPIs
- C Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process
- Collaborate with internal departments to ensure efficient case management
- S Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress
- A Assist in determining liability and initiating recovery from at-fault third-party insurers
- A Arrange accident replacement vehicles and coordinate delivery/pick-up logistics
- Update customers throughout the claims process and ensure timely resolution
- Strong background in motor vehicle accident insurance or claims
- Excellent phone communication and customer service skills
- At least 5 years of experience in a customer-facing, operations, or claims support role (Australian client experience preferred)
- Strong attention to detail and ability to manage multiple active cases with minimal supervision
- Proficient in written and spoken English; confident communicating with Australian customers and partners
- Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar)
- Reliable internet connection and backup power solutions
- Flexibility in work hours and location, with a focus on managing energy rather than time
- Access to online learning platforms and a budget for professional development
- A collaborative, no-silos environment, encouraging learning and growth across teams
- A dynamic social culture with team lunches, social events, and opportunities for creative input
- Health insurance
- Leave Benefits
- 13th Month Salary
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