Strategic Vendor Manager

2 days ago

Batangas, Calabarzon, Philippines beBeeVendorManagement Full time ₱4,000,000 - ₱5,000,000
Job Overview

We are seeking a seasoned professional to manage third-party vendors within our Business Process Outsourcing (BPO) operations. The ideal candidate will possess in-depth knowledge of Consumer support requirements, vendor management best practices, and a proven track record of effectively managing vendor relationships.

This role plays a critical part in ensuring adherence to regulatory and quality standards and operational excellence within our organization.

Key Responsibilities
  • Manage BPO vendors to ensure optimal performance and relationship
  • Generate insights and present it to stakeholders
  • Create strategies to improve vendor performance
  • Evaluate vendors' compliance with policy and contractual requirements
  • Identify and resolve performance-related problems using Lean Six Sigma principles
  • Drive continuous improvements and quality performance of partner metrics such as CSAT, Resolution Rate, FCR, productivity, staffing, training, attrition, and efficiency
  • Hold vendors accountable for executing operational excellence & contractual standards
  • Collaborate with cross-functional teams on strategic decisions to meet quality and service goals
  • Analyze and resolve technical, process, and operational issues providing quick solutions
  • Explore opportunities for improvement through automation or digitization
  • Travel 30 - 40%
Requirements
  • Minimum 3 years of experience in vendor management or Consumer Operations
  • Experience leading BPO operations (preferably in the Consumer space) or directly relevant Consumer Operations (Financial sector)
  • Excellent communication skills and ability to present information to internal and external audiences
  • Able to lead multi-disciplinary projects and initiatives in a fast-paced environment
  • Demonstrated ability to use data to drive operations improvements
  • Understanding of business operations and industry trends
  • Knowledgeable of emerging industry practices
Nice to Have Skills
  • Experience with BI tools such as Looker and Salesforce
  • SQL skills a plus
  • Six Sigma certification
  • PMP certification
  • Interest in cryptocurrency

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