Advanced Technology Support Specialist

1 day ago


Bacoor, Calabarzon, Philippines beBeeExpert Full time $7,000 - $7,500
Technical Support Professional

We are seeking a highly skilled Technical Support Professional to join our team. This individual will provide remote support and technical troubleshooting across various platforms.

  • Provide expert-level technical support for cloud-based applications, including Microsoft 365 and Google Workspace.
  • Troubleshoot complex issues in accounting software, specifically QuickBooks Desktop and Online environments.
  • Utilize remote monitoring and management tools, such as NinjaRMM, to monitor and resolve incidents efficiently.
  • Develop and maintain scripts for automation and task optimization using programming languages like PowerShell or Bash.
  • Respond to, track, and resolve IT support tickets within defined service level agreements (SLAs).

Key Requirements:

  • Minimum 2 years of experience in providing technical support.
  • Proficient in troubleshooting issues related to Microsoft and Google Workspace platforms.
  • Hands-on experience with remote monitoring and management systems.
  • Basic to intermediate scripting knowledge.

Tools & Platforms:

  • QuickBooks (Desktop/Online)
  • Microsoft 365 Admin Portal & Teams
  • Google Workspace Admin Console
  • NinjaRMM & Gam Ninja Ticketing Tool


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