
Advanced Technology Support Specialist
1 day ago
We are seeking a highly skilled Technical Support Professional to join our team. This individual will provide remote support and technical troubleshooting across various platforms.
- Provide expert-level technical support for cloud-based applications, including Microsoft 365 and Google Workspace.
- Troubleshoot complex issues in accounting software, specifically QuickBooks Desktop and Online environments.
- Utilize remote monitoring and management tools, such as NinjaRMM, to monitor and resolve incidents efficiently.
- Develop and maintain scripts for automation and task optimization using programming languages like PowerShell or Bash.
- Respond to, track, and resolve IT support tickets within defined service level agreements (SLAs).
Key Requirements:
- Minimum 2 years of experience in providing technical support.
- Proficient in troubleshooting issues related to Microsoft and Google Workspace platforms.
- Hands-on experience with remote monitoring and management systems.
- Basic to intermediate scripting knowledge.
Tools & Platforms:
- QuickBooks (Desktop/Online)
- Microsoft 365 Admin Portal & Teams
- Google Workspace Admin Console
- NinjaRMM & Gam Ninja Ticketing Tool
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