Service Workflow Coordinator

2 weeks ago

Imus, Calabarzon, Philippines beBeeServicewriter Full time ₱320,000 - ₱430,000

We are seeking a skilled Service Specialist to join our team. In this role, you will be responsible for preparing accurate and timely service quotes, maintaining clear communication with internal teams and customers, and supporting the service workflow from inquiry to completion.

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  • Perform the following quoting and service documentation-related tasks:
    • Prepare detailed and accurate service and parts quotes using software or equivalent systems
    • Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements
    • Coordinate with technicians to ensure accuracy and completeness of quotes
    • Maintain a consistent and professional format and structure across all quote documentation
  • Perform the following customer communication and coordination tasks:
    • Serve as the main point of contact for service inquiries and quote updates
    • Communicate clearly with customers regarding quote timelines, revisions, and service expectations
    • Follow up on outstanding quotes and assist in converting quotes to active work orders
    • Ensure all customer interactions are recorded and updated in the CRM or quoting system
  • Perform the following workflow and administrative support tasks:
    • Assist in opening and managing work orders from quote approval through job completion
    • Track quote status and maintain accurate records of all quoting activity
    • Collaborate with parts and service departments to ensure inventory availability and service readiness
    • Support service advisors and management with data entry, report generation, and quote analytics
  • Perform the following process improvement and reporting tasks:
    • Identify opportunities to streamline the quoting process and improve quote turnaround time
    • Maintain up-to-date knowledge of services, parts, and pricing structures
    • Generate regular reports on quote volume, approval rates, and outstanding quotes
    • Participate in team meetings and provide input on workflow optimization

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