Microsoft 365 Customer Success Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $64,523 - $123,456
Job Description:

We are seeking a highly skilled Microsoft 365 Certified Administrator to join our organization. The ideal candidate will have a strong customer care, customer service, and customer-centric background, with an obsession with delivering exceptional service experiences.

This is not just a technical role but also one that requires meticulous attention to detail in ticketing and issue resolution. As a first line of support, you will work closely with customers to ensure their Microsoft 365 requirements are fully understood and addressed.

Key Responsibilities:
  • Customer Support & Care: Provide clear, concise, and empathetic communication to customers, prioritizing their needs and concerns.
  • Ticketing Management: Ensure accurate capture and documentation of customer requirements and issues, focusing on thoroughness and attention to detail.
  • Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings to ensure high reliability and performance.
  • Issue Resolution: Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, focusing on timely response and customer satisfaction.
  • Customer Success Focus: Actively listen to and understand customer needs, ensuring they feel supported and valued. Seek continuous feedback to improve service quality.
Qualifications:
  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in a customer-facing support role, preferably within IT or SaaS environments.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
  • Customer-Centric Mindset: An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience.
Desired Skills:
  • Strong problem-solving skills with an empathetic approach to customer interactions.
  • High level of organization and attention to detail in managing customer requests and documenting ticketing information.

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