IT Infrastructure Specialist

2 weeks ago

Porac, Philippines beBeeNetwork Full time ₱3,200,000 - ₱4,000,000

The NOC Engineer role is a critical component of our infrastructure team, serving as the primary point of contact for alerts and requests.

Key Responsibilities:
  • Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
  • Address requests, primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding.
  • Collaborate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
  • Assist with projects assigned by managers, focusing on the NOC and Support teams.
  • Maintain documentation, update knowledge base, new articles, and content improvements.
  • Recommend and improve processes to drive better outcomes.

This full-time contract position offers opportunities for leadership and technical career progression. The ideal candidate will have 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits, as well as 1+ years of NOC experience, including knowledge of ITIL-based Service Operations.

A strong diagnostics toolkit and ability to approach incidents with logic are essential. Passion for delivering consistently positive experiences to customers is also required. Experience working in an MSP/Consultancy environment and related tools such as OpsGenie, PageR Duty, PRTG; Scripting with PowerShell, Automate Script, and Azure Functions are desirable qualities.

Requirements:

  • Microsoft Windows Desktop & Server OS
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
    • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
    • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
  • E-Mail Technologies
    • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
  • Networking
    • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
  • Security
    • Resolving alerts raised by SIEM/SOC providers, Anti-Virus
  • Strong communicators, able to speak at a conversational English level
  • Passionate about delivering consistently positive experiences to our customers

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