Process Transformation Lead

1 week ago


Manila, National Capital Region, Philippines Jollibee Group Full time
About the Role

We are seeking a highly skilled Process Transformation Lead to join our team. The successful candidate will be responsible for driving process improvement initiatives across the organization, collaborating with cross-functional teams to identify areas for improvement, and developing solutions to enhance operational efficiency.

Key Responsibilities
  • Design and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.

  • Lead cross-functional teams to develop and implement new restaurant models, including layout and facilities design, production and service process design, and food safety and store capacity analysis.

  • Collaborate with support groups and business partners to evaluate current state and develop action plans to drive business results.

  • Measure program success using relevant metrics and develop action plans to address areas for improvement.

  • Ensure that all initiatives align with company goals and objectives.

Requirements
  • Bachelor's degree in Industrial Engineering or related field; post-graduate degree preferred.

  • At least 6 years of relevant work experience in food service operations, QSR.

  • At least 3 years in a supervisory capacity.

  • Knowledgeable in food service operations with managerial experience.

  • Expertise in project management, layout and facilities design, production and service process design, food safety and store capacity analysis, and process engineering techniques.



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