Claims Coordinator Specialist

3 days ago

Cainta, Calabarzon, Philippines beBeeClaimsCoordinator Full time ₱800,000 - ₱1,200,000

Job Summary:

We are seeking a dedicated and professional individual to join our operations team as a Claims Coordinator. In this role, you will provide exceptional service to customers involved in motor vehicle accidents, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.

Responsibilities:

  • Deliver high-quality customer service and continuously improve processes.
  • Handle all inbound and outbound customer calls and leads in a timely manner.
  • Maintain lead conversion performance in line with KPIs.
  • Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.
  • Collaborate with internal departments to ensure efficient case management.
  • Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.
  • Assist in determining liability and initiating recovery from at-fault third-party insurers.
  • Arrange accident replacement vehicles and coordinate delivery/pick-up logistics.
  • Update customers throughout the claims process and ensure timely resolution.

Requirements:

  • Strong background in motor vehicle accident insurance or claims.
  • Excellent phone communication and customer service skills.
  • At least 5 years of experience in a customer-facing, operations, or claims support role (AU client experience preferred).
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision.
  • Proficient in written and spoken English; confident communicating with Australian customers and partners.
  • Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar).
  • Reliable internet connection and backup power solutions.
  • Flexibility in work hours and location, with a focus on managing energy rather than time.
  • Access to online learning platforms and a budget for professional development.
  • A collaborative, no-silos environment, encouraging learning and growth across teams.
  • A dynamic social culture with team lunches, social events, and opportunities for creative input.
  • Health insurance
  • Leave Benefits
  • 13th Month Salary

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