Claims Support Specialist

3 days ago

Cainta, Calabarzon, Philippines beBeeInsuranceEstimator Full time $12,000 - $21,000
Job Title: Insurance Estimator

We are seeking an experienced and detail-oriented Insurance Estimator to join our team.

  • This role provides immediate, full-time insurance estimating support, with a focus on producing accurate Xactimate estimates and managing communications with insurance adjusters.

The successful candidate will be responsible for:

  • Preparing and reviewing Xactimate estimates for roof repairs and replacements.
  • Verifying line items, quantities, and pricing against scopes of loss.
  • Updating estimates after adjuster meetings and re-submissions as needed.

The scope of this role includes reading, analyzing, and extracting action items from scopes of loss (SOL), tracking and following up on SOL releases, and ensuring SOLs are attached to the correct claims.

  • Read, analyze and extract action items from scopes of loss (SOL).
  • Track and follow up on SOL releases; ensure SOLs are attached to the correct claims.
  • Escalate and document discrepancies between SOL and on-site findings.

Scheduling and participating in desk/phone/video adjuster meetings, liaising with adjusters to clarify scope, coverage, and payment details, and documenting meeting outcomes and next steps is also a key aspect of this role.

  • Schedule and participate in desk/phone/video adjuster meetings.
  • Liaise with adjusters to clarify scope, coverage, and payment details.
  • Document meeting outcomes and next steps; ensure timely follow-up.

Maintaining accurate claim notes, estimate revisions, and status updates in the CRM/claim tracking system is crucial for success in this position.

  • Maintain accurate claim notes, estimate revisions, and status updates in the CRM/claim tracking system.
  • Provide daily/weekly updates to customer success managers on outstanding adjuster actions and SOL releases.
  • Assist with ad hoc reporting to improve turnaround and client satisfaction.
Requirements & Skills

The ideal candidate should possess:

  • Experience with roofing/insurance estimating.
  • Xactimate proficiency (estimate building, line items, sketching).
  • Familiarity with insurance claim processes and SOL documents.
  • Comfortable using phone/video conferencing, CRM / claim tracking systems, and basic office tools (Excel, Outlook/Google Mail).
  • Clear, professional verbal and written communication skills.
  • Fast, organized, detail-oriented work habits.
  • Strong follow-through and responsiveness.
  • Able to manage multiple claims concurrently.
  • Calm under pressure and effective at de-escalation and negotiation.

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