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Consumer Support Analyst

1 week ago

Makati City, National Capital Region, Philippines TransUnion Full time

About the Opportunity:

We're seeking a highly motivated and detail-oriented Consumer Support Analyst to join our team at TransUnion. In this role, you'll be responsible for providing exceptional customer service to resolve member issues and concerns related to consumer data.

Key responsibilities will include:

  • Responding to member inquiries and resolving issues in a timely and professional manner
  • Coordinating with internal stakeholders and external TUPH members to resolve issues and improve data quality
  • Developing and implementing process improvements to enhance data quality and efficiency
  • Providing regular updates to management on progress and areas for improvement

About You:

  • You have a bachelor's degree in a financial or IT-related field.
  • You have excellent written and verbal communication skills, with a background in technical communications.
  • You have experience in technical support, investigation, root cause analysis, and report generation.
  • You're proficient in Microsoft Excel and have working knowledge of SQL, Python, and other automation/database tools.
  • You're an excellent team player with strong interpersonal skills, able to build professional relationships and bridge business and technical environments.