Dedicated Customer Support Specialist

7 days ago

Rizal, Philippines beBeeCustomerService Full time ₱40,000 - ₱100,000
Job Overview

This is an opportunity to contribute to impactful projects with world-class brands as a Remote Customer Service Agent.

We are seeking a customer service professional to support initiatives for a diverse portfolio of well-known clients. You will assist customers with inquiries and provide excellent service using strong proficiency in English, both written and spoken.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Document interactions and process claims accurately.
  • Guide customers through options to find solutions.
  • Follow established procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Elevate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Prior experience in a call center setting is essential.
  • Able to work from home effectively.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Reliable high-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Excellent troubleshooting and follow-up skills.
  • Able to multitask and self-manage effectively.
  • Superb interpersonal skills.
About Our Opportunity

By joining our team, you will have the chance to address CX and DX challenges with industry-leading solutions and services.

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