Customer Support Specialist
7 days ago
About Our Opportunity:
We are currently seeking a Customer Service Representative to join our team. As a Seasonal Senior Customer Advocate, you will be responsible for interacting with customers and providing support to address their inquiries and resolve concerns regarding products and services.
Key Responsibilities:
- Interact with customers across multiple channels (SMS, email, chat, phone) to provide accurate, valid, and complete information with empathy and professionalism.
- Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations.
- Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
Your Qualifications:
- 3+ years of member or customer support experience in a fast-paced environment, preferably in a startup, concierge, hospitality, or health-related field.
- Previous experience supporting SaaS products.
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
- Excellent reading comprehension, verbal, and written communication skills.
- An ability to understand and communicate complex topics to customers, both verbally and in writing.
About Us:
We are a global company dedicated to delivering world-class client experiences while creating access to dignified work in communities worldwide.
Benefits:
- Private Health Insurance
- Training & Development
Boldr values authenticity, curiosity, and dynamism. We believe in being a force for good and empowering individuals to make a positive impact.
-
Customer Support Specialist
6 days ago
Rizal, Philippines beBeeCustomerSupport Full time $40,000 - $60,000Customer Support SpecialistWe are seeking a skilled and experienced Customer Support Specialist to join our team. The ideal candidate will possess excellent communication skills, the ability to work independently, and a strong passion for delivering exceptional customer experiences.About the Role:The Customer Support Specialist will be responsible for...
-
Customer Support Specialist
6 days ago
Rizal, Philippines beBeeTechnical Full time ₱1,800,000 - ₱2,500,000Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional support to our clients.The ideal candidate will have excellent communication skills, strong problem-solving abilities, and experience in tech-centric managed...
-
Dedicated Customer Support Specialist
7 days ago
Rizal, Philippines beBeeCustomerService Full time ₱105,720 - ₱173,160Job Title: Dedicated Customer Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Dedicated Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, live chat, and social media.You...
-
Customer Support Specialist
6 days ago
Rizal, Philippines beBeeCustomerService Full time $48,000 - $56,000Job SummaryWe are seeking a skilled customer support specialist to join our team.Key Responsibilities:To provide exceptional customer service via email, ensuring timely and professional communicationTo accurately enter and process orders into the systemTo maintain accurate records and update customer information as necessaryTo efficiently work with...
-
Customer Support Specialist
7 days ago
Rizal, Philippines beBeeCustomerSupport Full time $40,000 - $60,000We're on the lookout for a customer-focused support specialist to deliver exceptional service to our business clients. As the primary point of contact, you'll be responsible for ensuring a smooth and professional experience through timely and solution-driven support.Key Responsibilities:Handle incoming support inquiries with professionalism, empathy, and...
-
Remote Customer Support Specialist
6 days ago
Rizal, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱450,000As a remote customer support specialist, you will have the opportunity to work with customers via chat, email, or phone in a professional and friendly manner.Key ResponsibilitiesRespond to customer inquiries related to product information, order tracking, returns, and account concerns.Utilize Gorgias and Shopify to manage tickets and provide fast accurate...
-
Team Lead
7 days ago
Rizal, Philippines beBeeLeadership Full time ₱600,000 - ₱1,000,000Customer Support Team LeadThis is a highly demanding role that requires exceptional leadership and coaching skills to manage a team of customer support specialists.The Customer Support Team Lead will oversee day-to-day support operations, including ticket management, call queues, and escalations. This role also involves monitoring team performance, setting...
-
Remote Customer Support Specialist
7 days ago
Rizal, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱400,000We're seeking a dedicated support specialist to join our team. In this role, you'll be responsible for providing exceptional customer service via chat, email, or phone.Respond to customer inquiries in a professional and friendly mannerHandle product information, order tracking, returns, and account concerns with easeUtilize industry-leading tools such as...
-
Customer Support Advocate
7 days ago
Rizal, Philippines beBeetechnical Full time ₱6,000,000 - ₱8,000,000Job OverviewWe are seeking a Technical Support Specialist to provide exceptional service and technical assistance to our customers. This role demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast-paced environment.Main ResponsibilitiesTechnical Support ServicesHandle incoming phone calls to troubleshoot...
-
Rizal, Philippines beBeeCustomer Full time ₱2,500 - ₱3,500Bilingual Customer Support Specialist needed to provide exceptional support to French-speaking customers via voice calls and live chat. Assist with troubleshooting, resolve concerns, and create positive experiences.">Key Responsibilities:Deliver timely and accurate support in both French and English languages.Troubleshoot customer issues and guide them...
