Quality Assurance Expert

19 hours ago


Las Piñas, National Capital Region, Philippines beBeeQuality Full time ₱2,000,000 - ₱3,200,000

As a Quality Assurance Specialist, you will play a pivotal role in driving innovation and excellence within our organization.

Our team is responsible for developing and implementing quality assurance strategies that empower teams to deliver exceptional results.

Key responsibilities include:

Evaluation and Monitoring:

  • Assess support interactions according to established standards.
  • Utilize traditional methods and AI-powered QA tools to drive improvement.

Coaching and Mentoring:

  • Provide guidance and mentorship to help create actionable improvement plans.
  • Identify opportunities for growth and offer constructive feedback.

Analysis and Reporting:

  • Conduct in-depth analyses of team and individual performance.
  • Share insights with leadership and engage in planning measurable milestones.

Learning and Development:

  • Design and lead training sessions focused on quality practices.

Quality Management:

  • Participate in calibration sessions to ensure consistent rating across various issue types.

Content and Process Improvement:

  • Identify training needs and enhance processes.

Innovation and Continuous Improvement:

  • Create scorecards, activities, and programs to maintain continuous progress.

Strategic Partnership and Collaboration:

  • Work alongside peers, leadership, and other teams to identify gaps and develop solutions.

AI and Machine Learning:

  • Validate and fine-tune AI models to ensure accurate and consistent scoring.


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