JOB SUMMARYFunctions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management, where applicable.

Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy, ensuring the implementation of the brand service strategy and initiatives. The role focuses on meeting brand target customer needs, employee satisfaction, revenue growth, and financial performance. As a member of the Executive Committee, develops and implements property-wide strategies to deliver products and services that meet or exceed customer and employee expectations, providing a return on investment.

CANDIDATE PROFILEEducation and Experience2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in management operations, sales, marketing, or related professional area. OR4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in management operations, sales, marketing, or related professional area. CORE WORK ACTIVITIESManaging Profitability and Departmental BudgetsFocuses on driving guest satisfaction and financial results.

Ensures operational areas promote a positive guest experience. Reviews financial reports to assess performance against budget. Allocates capital expenditure funds appropriately.

Collaborates with direct reports to improve financial performance. Maintains profit margins without compromising guest or employee satisfaction. Addresses operational challenges and develops solutions.

Coaches team on occupancy, wages, and expenses. Reviews wage reports and addresses discrepancies. Develops and executes operational strategies aligned with brand goals.

Makes key decisions to achieve goals. Managing Property OperationsImproves service performance. Communicates operational goals clearly and consistently.

Implements brand and regional initiatives. Regularly tours the property to assess needs and opportunities. Leading Property Operations TeamsSets a vision for product and service delivery.

Champions the brand's service vision. Ensures fair treatment of employees. Managing and Conducting Human Resources ActivitiesProvides feedback on service behaviors.

Hires management team with strong expertise and leadership. Conducts performance appraisals. Fosters employee commitment and models service behaviors.