Technical Support Associate

1 week ago

Barcelona, Philippines beBeeEmployment Full time ₱100,000 - ₱120,000
Job Description

We're seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for various clients across industries. This is a remote, work-at-home, full-time position that requires strong English proficiency (written and spoken).

Key responsibilities include responding to inbound technical support requests via phone, chat, or email, diagnosing and troubleshooting hardware, software, and network issues, guiding customers through step-by-step solutions, and escalating complex issues when necessary.

Maintaining up-to-date knowledge of products, services, and support procedures is also essential, as well as ensuring customer satisfaction by providing timely and effective resolutions.

Required Skills & Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO coverage plus dependent
  • RandF ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental coverage; in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
Equal Opportunity Employer

We embrace differences and are an equal opportunity employer. All employment decisions are based on merit and qualifications. We do not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, or any other characteristic protected by applicable laws.

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