Customer Success Project Coordinator

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCoordination Full time $45 - $60
Job Opportunity

Are you a highly organized individual seeking a challenging role in customer success? We have an exciting opportunity for a skilled coordinator to join our team. The ideal candidate will be responsible for ensuring timely and accurate delivery of projects, as well as maintaining strong communication with clients and internal stakeholders.

Key Responsibilities:
  • Review incoming orders for accuracy and completeness
  • Coordinate timelines with vendors and ensure orders meet client expectations
  • Track orders through production and delivery, updating project dashboards regularly
  • Respond to client inquiries in a clear and concise manner
  • Escalate challenges proactively and offer solutions to ensure follow-through
  • Maintain consistent updates with internal stakeholders and external vendors
  • Communicate with vendors to request and deliver quotes from factories to clients
  • Ensure timely and accurate invoicing of completed projects
  • Handle simple bookkeeping and billing reconciliation tasks
  • Monitor project status to prevent missed billing or delivery issues
Requirements
  • Minimum 2 years' experience in customer service, project coordination, or order fulfillment
  • Highly organized with strong attention to detail
  • Tenacious – follows through until the job is complete
  • Able to perform simple bookkeeping tasks accurately and independently
  • Forward-thinking – anticipates issues and proposes solutions
  • Excellent written and verbal communication skills
  • Familiarity with CRM systems and vendor coordination preferred
  • Ability to thrive in a fast-paced team environment
  • Proactive in communication, especially when facing potential delays or escalations
Success Metrics
  • Deliver accurate and complete project communication
  • Meet on-time invoicing and delivery timelines
  • Maintain a high rate of project accuracy
  • Keep your project dashboard current
  • Support team performance with strong communication and follow-through

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