Head of Business Efficiency

2 weeks ago


Taguig, National Capital Region, Philippines GCash Full time

GCash is seeking a highly experienced Head of Business Efficiency to lead our Commercial B2C operations and drive efficiency and effectiveness.

Main Responsibilities
  1. Business Leadership: Provide strategic direction and leadership to our Commercial B2C operations team.
  2. Process Optimization: Develop and execute process optimization initiatives to improve customer satisfaction and reduce costs.
  3. Risk Management: Establish governance structures and operational controls to mitigate risks and ensure compliance with regulatory and industry standards.
  4. Compliance and Audit: Collaborate with internal audit teams to ensure full compliance with applicable rules and guidelines.
Requirements
  1. Bachelor's degree in Business Administration, Finance, Operations Management, or a related field; MBA is a plus.
  2. Minimum of 10+ years of experience in operational excellence, process control, or business operations, with at least 5 years in a leadership role within fintech, banking, or digital payments.
  3. Strong understanding of operational governance, process optimization, and risk management principles.
  4. Experience managing large-scale commercial operations with a focus on efficiency, control, and customer satisfaction.

We offer a dynamic work environment, competitive compensation package, and opportunities for professional growth and development.



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