Customer Service Representative with Growth Opportunities

3 weeks ago


Cebu City, Central Visayas, Philippines JobsYours Full time
About the Role

We are seeking a talented and motivated individual to join our team as a Customer Service Representative. This is an excellent opportunity for someone looking to grow with a dynamic company.

Key Responsibilities
  • Handling Customer Inquiries: Respond to customer calls, emails, or chats in a professional and courteous manner, providing accurate information about our products and services.
  • Taking Orders: Process customer orders efficiently and accurately, ensuring timely delivery of products.
  • Resolving Complaints: Listen to customers' concerns, empathize with their issues, and offer solutions to resolve problems.
  • Escalating Issues: If necessary, escalate complex issues to supervisors or managers for further assistance.
Performance Metrics

The ideal candidate will meet performance metrics, which may include but are not limited to: first call resolution rates, customer satisfaction scores, and sales targets.

What We Offer

We provide a competitive salary range of $45,000 - $55,000 per year, depending on experience. Our benefits package includes health insurance, retirement savings plan, and paid time off.



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