Customer Service Representative Opportunity in Cebu

2 weeks ago


Cebu City, Central Visayas, Philippines ETeam Full time
About ETeam

We are a reputable company based in the heart of Cebu, seeking highly skilled and motivated individuals to join our team as Customer Service Representatives. With our commitment to excellence and customer satisfaction, we offer a challenging yet rewarding work environment that fosters growth and development.

Job Summary

This role involves handling customer inquiries and resolving issues via phone, email, or chat. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our brand values.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Provide accurate information and solutions to customer queries.
  • Escalate complex issues to senior colleagues or management as needed.
Requirements:
  • Bachelor's degree in any field or equivalent work experience required.
  • At least 6 months of customer-facing experience (or no BPO experience with at least 6 months of related work experience).
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a fast-paced team environment.
  • Amenable to shifting schedules.
What We Offer:
  • A competitive salary range of PHP 20,000 - 30,000 per month (dependent on experience and educational attainment).
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and dynamic work environment that promotes teamwork and collaboration.


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