Director of Client Satisfaction

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱1,080,000 - ₱1,380,000

Job Title: Head of Customer Success

As a key player in our growth journey, we are seeking an experienced and proactive leader to drive customer satisfaction and loyalty throughout the customer journey. This role is pivotal in shaping scalable strategies that support business expansion while fostering operational excellence.

Key Responsibilities:

Leadership & Strategy

  • Develop and implement comprehensive customer success strategies aligned with business objectives.
  • Establish clear KPIs, processes, and team goals to ensure seamless execution.

Sales Enablement & Channel Coordination

  • Enable consultative sales processes through effective client communications across multiple platforms.
  • Oversee quote and invoice creation using leading e-commerce tools.
  • Coordinate third-party and social commerce sales channels in sync with marketing and sales teams.

Post-Sales Operations & Aftersales Support

  • Manage client onboarding and equipment setup for seamless transitions.
  • Respond to customer inquiries regarding product use and ongoing support with professionalism.
  • Facilitate additional orders of accessories or parts as needed.

Shipping, Damage, and Returns Management

  • Lead customer communications related to logistics and return claims efficiently.
  • Collaborate with logistics teams to resolve issues promptly and optimize processes.

Process Improvement

  • Identify areas for automation and streamline processes to enhance efficiency.
  • Collaborate cross-functionally to implement improvements that elevate client experience.

Qualifications:

  • 5+ years of experience in client-facing operations or customer success roles, with at least 2 years in leadership capacities.
  • E-commerce operations expertise, particularly with Shopify and QuickBooks.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.

Our remote-first team offers a flexible work environment, the opportunity to lead a high-impact function within a fast-growing brand, and a collaborative culture driven by innovation and teamwork.

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