Customer Support Team Leader Position Available

1 day ago

Manila, National Capital Region, Philippines beBeeLeadership Full time $80,000 - $120,000
Job Opportunity

Elevate Your Leadership Skills as a Customer Service Team Lead

As a seasoned leader, you'll guide our customer support teams toward delivering exceptional service for e-commerce brands. You thrive in guiding teams toward success, motivating, mentoring, and elevating others to achieve their best.

Key Responsibilities
  • Monitor team performance to ensure consistent KPIs are met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Requirements
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service with knowledge of Shopify, BigCommerce, or Amazon.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.

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