Customer Service Representative

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱200,000 - ₱300,000

Are you looking for a fulfilling career in customer service?

Career Opportunities with Compass Experience Labs

A great place to work.

Compassionate, detail oriented, friendly, open-minded, and eager to help people - these are the qualities that make a successful customer service representative. You will be working on a premium hair care account. Your passion for beauty and ability to make product recommendations via a consultative approach will set you apart from others.

Key Responsibilities:

Respond to customers through email, chat, phone, text, and social channels while creating memorable service interactions. Demonstrate strong written and verbal communication skills in alignment with brand voice. Build a strong understanding of your assigned brand's products, procedures, and resolutions. Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends.

Requirements:

  • High school diploma or equivalent
  • 12+ months of contact center experience (must be within the last 2 years)
  • Ability to speak, read and write in both French and English. Language proficiency is B2.
  • For non-native speakers, a valid language certification is required. For foreign nationals, Permanent Residence Identification (PR ID) is required.
  • Familiarity with CRM systems and practices. Salesforce experience is a plus. Preferably with experience working remotely

Benefits:

This is a contract position, offering competitive wages. Career development training, and we promote from within - there are growth opportunities here. Fun, fast growing company - come as you are. Our ideal candidate should have excellent communication skills, both written and verbal. Strong organizational and time management skills are also necessary. The ability to multitask and adapt to changing software is a must. A quiet workspace is required, with no interruptions or overheard conversations. Availability: Full Time positions available. Open availability preferred, may include weekdays, weekends, nights and holidays. We are an equal opportunity employer. All candidates hired will spend the first few weeks after completing training working emails and chats.

What We Are Looking For:

We are looking for someone who is passionate about beauty, has excellent communication skills, and can work well under pressure. If you are a team player, eager to learn, and enjoy helping others, then this is the perfect opportunity for you. As part of our team, you will have access to training and development programs, career advancement opportunities, and a fun, dynamic work environment. Don't miss out on this chance to join our team and start your career today

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