E-Commerce Sales Professional
1 month ago
As a Sales Specialist for E-Commerce Platforms, you will be responsible for meeting and exceeding sales targets while providing excellent sales services to customers. Your primary goal is to manage and engage customers using web-based communication channels.
Sales Quota Achievement:
Respond promptly and effectively handle customer inquiries, objections, and close sales in a polite, friendly, and professional manner via chat and phone calls.
Manage and sell on various e-commerce platforms, including website, Facebook, Instagram, TikTok, Lazada, Shopee, and Zalora.
Upsell and cross-sell related products or services to enhance the customer's experience.
Prepare daily and monthly sales reports to track performance.
Client Relationship:
Regularly follow up with clients to maintain relationships and gather feedback.
Update the client database with prospective customers' contact details and interests.
Customer Service:
Provide exceptional after-sales service by addressing customer complaints, returns, and refunds promptly and professionally.
Fulfill customer requests, such as same-day delivery booking, product reservations, and monogramming.
Operations:
Manage and track clients' orders via same-day delivery or parcel.
Pack and record purchased orders.
Periodically check inventory levels.
Job Qualifications:
2-year college graduate or equivalent.
At least 2 years' work experience in online selling.
Sales-oriented and can-do attitude mindset.
Knowledge of online marketing trends, including social media, website, and e-commerce platforms.
Comfortable with numbers and using Microsoft Excel for sales reports.
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