E-Commerce Sales Professional

1 month ago


Taguig, National Capital Region, Philippines Gainstrong Careers Full time

As a Sales Specialist for E-Commerce Platforms, you will be responsible for meeting and exceeding sales targets while providing excellent sales services to customers. Your primary goal is to manage and engage customers using web-based communication channels.

Sales Quota Achievement:

Respond promptly and effectively handle customer inquiries, objections, and close sales in a polite, friendly, and professional manner via chat and phone calls.

Manage and sell on various e-commerce platforms, including website, Facebook, Instagram, TikTok, Lazada, Shopee, and Zalora.

Upsell and cross-sell related products or services to enhance the customer's experience.

Prepare daily and monthly sales reports to track performance.

Client Relationship:

Regularly follow up with clients to maintain relationships and gather feedback.

Update the client database with prospective customers' contact details and interests.

Customer Service:

Provide exceptional after-sales service by addressing customer complaints, returns, and refunds promptly and professionally.

Fulfill customer requests, such as same-day delivery booking, product reservations, and monogramming.

Operations:

Manage and track clients' orders via same-day delivery or parcel.

Pack and record purchased orders.

Periodically check inventory levels.

Job Qualifications:

2-year college graduate or equivalent.

At least 2 years' work experience in online selling.

Sales-oriented and can-do attitude mindset.

Knowledge of online marketing trends, including social media, website, and e-commerce platforms.

Comfortable with numbers and using Microsoft Excel for sales reports.



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