Remote IT Operations Manager

7 days ago


Cebu City, Central Visayas, Philippines Wedded Wonderland Full time

About the Role: As a Remote IT Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT systems, ensuring they run smoothly and efficiently.

Key Responsibilities:

  1. System Maintenance:
    Monitor and maintain our IT systems, identifying and resolving issues before they become major problems.
  2. Integration and Automation:
    Develop and implement API integrations between business tools to optimize workflows and increase efficiency.
  3. User Support:
    Provide exceptional user support, ensuring that employees have the resources and training they need to succeed in their roles.
  4. Platform Administration:
    Configure and support a range of platforms, including telephony solutions, scheduling tools, and CRMs.
  5. Project Management:
    Lead IT projects from start to finish, using agile methodologies and sprint-based task management to deliver results.

Requirements:

  1. Associate's or Bachelor's degree in IT, Computer Science, or a related field.
  2. 2+ years of relevant IT experience.
  3. Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).
  4. Experience with CRM platforms (e.g., Zoho) and telephony systems.
  5. Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs.
  6. Strong communication, problem-solving, and organizational skills.
  7. Basic web development skills (HTML/CSS/JS) considered a plus.


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