Remote IT Operations Manager
7 days ago
About the Role: As a Remote IT Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT systems, ensuring they run smoothly and efficiently.
Key Responsibilities:
- System Maintenance:
Monitor and maintain our IT systems, identifying and resolving issues before they become major problems. - Integration and Automation:
Develop and implement API integrations between business tools to optimize workflows and increase efficiency. - User Support:
Provide exceptional user support, ensuring that employees have the resources and training they need to succeed in their roles. - Platform Administration:
Configure and support a range of platforms, including telephony solutions, scheduling tools, and CRMs. - Project Management:
Lead IT projects from start to finish, using agile methodologies and sprint-based task management to deliver results.
Requirements:
- Associate's or Bachelor's degree in IT, Computer Science, or a related field.
- 2+ years of relevant IT experience.
- Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).
- Experience with CRM platforms (e.g., Zoho) and telephony systems.
- Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs.
- Strong communication, problem-solving, and organizational skills.
- Basic web development skills (HTML/CSS/JS) considered a plus.
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