Ecommerce Logistics Customer Service Team Lead

11 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱900,000 - ₱1,200,000

Overview:

We are seeking a Customer Support Manager to oversee and enhance the customer service operations, driving initiatives to improve employee performance, customer relationships, and team dynamics.

This role will work closely with leadership to implement training programs, performance management strategies, and ensure the team is motivated, engaged, and equipped to provide exceptional customer service.

Duties and Responsibilities:

  • Team Management: Oversee the customer support team and collaborate with leadership to ensure the recruitment, onboarding, and retention of high-performing customer support agents.
  • Training and Development: Develop and implement training programs that enhance agents' skills, product knowledge, and customer service techniques.
  • Performance Metrics: Monitor performance metrics (e.g., customer satisfaction, issue resolution time) and identify trends to guide professional development initiatives.
  • Employee Engagement: Foster a positive and supportive team environment, ensuring employees feel motivated, valued, and recognized.

Requirements:

  • At least 5 years of proven experience in customer support management within a service-oriented industry, preferably in e-commerce or logistics, with direct experience working with Western companies.
  • Experience in managing multiple teams, with strong leadership and mentoring skills, and the ability to inspire and develop talent.
  • Excellent communication and interpersonal skills.
  • A passion for fostering a positive team culture and delivering excellent customer service.

About the Role:

This is a permanent, full-time position working from home. The schedule is Monday - Friday, 10:00 PM to 7:00 AM.

The ideal candidate will have experience working in a similar role, with a strong focus on customer service and team management.

We offer a competitive salary and benefits package, as well as opportunities for growth and professional development.

If you are a motivated and results-driven individual looking for a challenging and rewarding role, please submit your application.

  • Head of eCommerce

    3 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    The Head of eCommerce will lead the company's online business operations, driving growth and ensuring a seamless digital customer experience. This role will be responsible for the strategy, development, and execution of all eCommerce initiatives, including online sales, digital marketing integration, platform management, and customer engagement.Key...

  • Head of eCommerce

    3 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    The Head of eCommerce will lead the company's online business operations, driving growth and ensuring a seamless digital customer experience. This role will be responsible for the strategy, development, and execution of all eCommerce initiatives, including online sales, digital marketing integration, platform management, and customer engagement. Key...

  • Customer Service Representative

    3 weeks ago

    Manila, National Capital Region, Philippines RemoteVA Full time

    Job Title: Customer Service Representative – Apparel eCommerceLocation: RemoteEmployment Type: Full-TimeWork Hours: 9AM-5PM ESTJob Overview:We are seeking a detail-oriented Customer Service Representative with strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers. This role...

  • Senior Ecommerce Expert

    4 days ago

    Manila, National Capital Region, Philippines beBeeEcommerce Full time

    Job DescriptionWe are seeking a highly skilled Ecommerce Specialist to lead and optimize our Shopify storefront, streamline backend operations, and ensure best-in-class ecommerce performance.The ideal candidate will have 8+ years of proven experience managing and optimizing Shopify stores at an advanced level, strong mastery of Shopify backend functionality,...

  • Ecommerce Business Strategist

    2 days ago

    Manila, National Capital Region, Philippines beBeeClientSuccessManager Full time ₱400,000 - ₱800,000

    About the RoleOur organization is seeking a highly skilled Client Success Manager to lead our clients' ecommerce business strategies. In this role, you will work closely with our team to design and implement solutions that enhance online sales and boost our clients' digital footprint.Key ResponsibilitiesTaking the lead on clients' ecommerce business...

  • Customer Service Team Lead

    2 days ago

    Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead at TalentPop. We're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who balances people management with operational excellence, this role is for...

  • Senior Ecommerce Strategist

    5 days ago

    Manila, National Capital Region, Philippines beBeeEcommerce Part time

    About the RoleWe are seeking a highly skilled and detail-oriented Ecommerce Manager to oversee the day-to-day operations and performance optimization of our Shopify website.This is an exciting opportunity for a seasoned ecommerce professional to join our team and drive business growth through strategic planning, execution, and analysis. The ideal candidate...

  • Apparel and eCommerce Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time

    Job Title: Customer Service Professional - Apparel and eCommerceWe are seeking a detail-oriented individual with strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers.This role requires a deep understanding of company policies and the ability to handle customer inquiries regarding...

  • Customer Service Manager

    4 weeks ago

    Manila, National Capital Region, Philippines RemoteVA Full time

    Job Title: Customer Service ManagerLocation: RemoteJob Type: Full-TimeWe are seeking an experienced and proactive Customer Service Manager to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance...

  • Customer Service Manager

    2 days ago

    Manila, National Capital Region, Philippines Remote VA Full time

    Job Title: Customer Service ManagerLocation: RemoteJob Type: Full-TimeWe are seeking an experienced and proactive Customer Service Manager to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance...