Technical Service Engineer

5 days ago


Manila, National Capital Region, Philippines TGI Full time

About TGI

TGI is a leading provider of IT services and consulting solutions. We are committed to delivering exceptional customer service and providing innovative solutions to our clients.

Job Summary

We are seeking an experienced IT Service Delivery Engineer to join our team. The successful candidate will be responsible for providing technical support to clients and contributing to the development of knowledge base articles and user guides.

Responsibilities

  • Provide technical support to clients via phone, email, or onsite visits.
  • Maintain accurate records of support requests, resolutions, and technical procedures.
  • Contribute to creating and updating knowledge base articles and user guides.

Requirements

  • Bachelor's degree in information technology, ECE, Computer Science, or a related field.
  • Preferably 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to apply.
  • Strong problem-solving and analytical skills, excellent verbal and written communication skills, and ability to work independently and as part of a team.


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